Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us via the contact form. Please note that returns need to be sent to the following address: Richtersweg 3 7521BV Enschede

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions via the contact form

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item, so that we can evaluate the issue and make it right for you.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers or plants), custom products (like special orders or personalized items) and personal care goods (beauty products, for example). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, purchase the new item separately.

30-day statutory cooling-off period in the EU
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags and in the original packaging. You'll also need a receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you and let you know whether the refund has been approved. If approved, you will automatically be refunded to your original payment method within ten business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Please contact us at info@glowspective.nl if more than 15 business days have passed since we approved your return.